Shipping & Returns
Important Notice about COVID-19:
The safety of our staff and customers are our top priority. Due to the recent increase in the COVID-19 cases in the United States, we are unable to accept any returns on any of the shipments until further notice. We have decided to come to this decision to protect our company, employees, and more importantly our customers. We apologize for any inconveneince this may have caused.
Looking for a supplier that ships worldwide?
Authentic Kratom ships all over the ed States, except for those states or cities mentioned below. We also ship internationally to many countries where kratom is legal.
Shipping & Delivery Time
|Domestic Shipping||Days||International Shipping||Days|
|First Class Mail||3-5 Days||First Class International||7-30 Days|
|Priority Mail||1-3 Days||Priority Mail Int.||10-15 Days|
|Priority Mail Express||1-2 Days||Priority Mail Express Int.||6-10 Days|
If you're NOT happy with your purchase, please contact us immediately after receiving your order, NO LATER THAN 3 DAYS FROM THE DAY PACKAGE WAS DELIVERED, and we will find the best solution to take care of any issue that may arises. Best way to contact us is to call us at 888-270-1285 or email us at firstname.lastname@example.org. Please make sure to include your order number if you're emailing or when you call, please provide your order number as reference. Any unopened kratom can be returned back to us within 15 Days from the day package is received.
Before you place your order, please make sure to verify your billing address & shipping address. Because we offer same day shipping, intercepting a package to make changes to address are not possible. If you enter an incorrect shipping address please make sure to call us immediately. PLEASE DO NOT EMAIL TO REQUEST CHANGE OF ADDRESS AS WE MAY NOT RESPOND TO AN EMAIL FOR UP TO 24 HOURS. Simply give us a call at 1-888-270-1285 and we will try our best to accomodate your request as long as the package hasn't been shipped.
Please know, we do not modify any customers address unless it is requested by the customer. If you provided us incorrect address and the package is shipped to that address, we hold no liability for incorrect delivery of that shipment. If the tracking show package was "DELIVERED", we assume package is delivered. If there's any issue with yoru delivery, please contact your carrier for support. You may request us to require a signature for delivery at an additional charge.
UPS Next Day Delivery
If you're interested in getting your order next day, please place your order before 1:00 PM Pacific Standard Time between Monday - Thursday. UPS do not deliver on Saturdays in some locations. If your location is qualified for next day delivery, please give us a call and if time permits we will accomodate your request with an additoinal fees (varies).
UPS 2nd Day Air
We recently started to offer UPS 2nd Day Air FREE of charge with any order that meets our minimum purchase of $200 or more. You can select UPS 2nd Day Air at checkout.
FREE USPS Priority Mail
USPS Priority Mail Shipping is FREE with any order $40 or more. Delivery time veries anywhere from 1 - 3 Days depending on your location.
FREE USPS First Class Mail
FREE with every order, there's no minimum. Great for people just wanting to try our products, yet don't want to spend so much.