Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We Process Every order within 24 hours. Usually, if we receive an order anytime before 1:00 PM PST, your order will be shipped the very same day. We are closed on Saturday & Sunday. Therefore, if we receive any order during weekend, it won't be processed until Monday. Please see our estimated delivery schedules:
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Domestic Services Days to Deliver International Services Days to Deliver First Class Mail 3-5 Business Days First Class Mail 7-30 Days (may be longer) Priority Mail 1-3 Business Days Priority Mail 10-15 Days Priority Express 1-2 Business Days Priority Express 6-10 Days - Privacy & Security
- Your privacy is very imortant to us. Information collected at the time of placing your order are safe and they not sold to any 3rd party companies, under any circumstances. We do however use your email address to send special offers, update of your orders, updates of our site, etc. Sensitive information such as credit card information are not stored on our server as we delete this inofrmation right after processing your payment.
- Returns & Replacements
- If you are not happy with any of our products, please feel free to let us know within 3 days from the receipt of delivery. To test the product make sure it meets your expectations, please use upto 15 grams of powder. A restocking fee may apply. A refund will not be accepted if used more than 15 grams.
- Ordering
- You may place an order via our website or you can call our 800 number to place an order. For faster processing, we suggest you place the order directly from our website.
- Payment, Pricing & Promotions
- We accept Visa/Mastercard/Discover Card/ & American Express.
- Viewing Orders
- Please log into your account to check the status update of your orders or viewing your orders placed with us.
- Updating Account Information
- You need to log into your account update personal information.
