News & Updates

COVID 19 Update: [06/29/2020]

Dear valued Authentic Kratom Customer,

As a USA based business we are experiencing high shipping delays due to COVID-19 from UPS and USPS. We are incredibly sorry for any and all inconveniences we have caused in getting your products to you. Our mission here is to provide excellent customer service and get your order to you as soon as possible and sadly these delays are out of our hands. When placing your next order please keep in mind the increasing cases of COVID-19 in California as well as UPS and USPS experiencing low staffing and high volumes of shipments. If you order using UPS or plan to order using UPS please again allow time for delays due to COVID-19 and we have gotten news that UPS have temporarily suspended all refunds. Please if you can place your orders ahead of time and before one o’clock PST to allow room for UPS and USPS delays in shipments. We here at Authentic Kratom are extremely sorry for all inconvenience and hope all of our customers are safe and taking precautions in these unfortunate times. Please refer to the link below for more information regarding shipping.


INVENTORY/ FREE Kratom UPDATE:

Due to high demand on some of the product in our catalog we have remove select products from our FREE kratom promotion as their quantity in stock are very limited. There are only limited items available in the FREE kratom catalog. If you are very specific about your kratom and only need what you ordered, you can simply submit your order without selecting free kratom and send us a note to include "more of the same kratom" you ordered. Alternatively, you can give us a call to place your order and notify us. Please know, if we do not receive any note with your order and you don't notify us of what you want for free, we will randomly select and pick any kratom for you. Also, there are no exchange or return for the free kratom. 




May 26th, 2020

Important website updates, please read

RE-ORDER OPTION

The reorder option is now available in your account. You can easily place your last order using the reorder button. Only time it won't appear is if one of the product in the shopping cart is out of stock.

PASSWORD RESET LINK

The password reset link is now working. If you are having trouble logging into your account, try resetting your password. If you don't receive the email in the inbox, please check the spam/junk folder. 

Filling out the form at checkout does not automatically create an account. So, if you have never filled out the create an account form, please register yourself for a free account.

FREE KRATOM OPTIONS AT CHECKOUT

Free kratom options may not show up at checkout. We are looking into this at the moment. So if your order qualifies, please send a note in the comment box and let us know what you would like to get. 


COVID-19 Updates:

Due to statewide "Stay at Home" order in the state of California, we have limited our office ours. Our new order cutoff time is: 1:00 PM Pacific Time Monday through Friday. 

Yes, we are open, and we are shipping orders. The only thing we changed our order cut off time from 2:00 PM pacific time to 1:00 pm pacific time so that our employees can get back to their loved ones early.