Customer Service

Got any question? Please give us a call at 888-270-1285, toll FREE 8AM - 5 PM Pacific Time (Monday - Friday) or

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Shipping & Delivery

We Process Every order within 24 hours. Usually, if we receive an order anytime before 1:00 PM PST, your order will be shipped the very same day. We are closed on Saturday & Sunday. Therefore, if we receive any order during the weekend, it won't be processed until Monday. Please see our estimated delivery schedules:
Domestic Services  Days to Deliver   International Services Days to Deliver
First Class Mail 3-5 Business Days   First Class Mail 7-30 Days (may be longer)
Priority Mail  1-3 Business Days   Priority Mail  10-15 Days
Priority Express 1-2 Business Days   Priority Express 6-10 Days

Returns & Replacements

If you are not happy with any of our products, please feel free to let us know within 3 days from the receipt of delivery. Unfortunately due to the nature of the product we sell, we are unable to accept any return on products that are opened. In order for a full refund, please make sure kratom is still in the sealed and resellable condition. We do not guarantee the potency of products, however, each product is lab tested for Mitragynine and 7 Hydroximitragynine levels. You can ask us to provide you these details before placing your order. Any product that does not meet our standard is not sold on our website. You can request to return a product or the whole order by visiting our return page