Buy Powder Kratom | It's the Kratom Online Store!
1(888) 270-1285
Hours: 8am-6pm PST M-Fri

Customer Service

Shipping & Delivery
 
We Process Every order within 24 hours. Usually, if we receive an order anytime before 1:00 PM PST, your order will be shipped the very same day. We are closed on Saturday & Sunday. Therefore, if we receive any order during weekend, it won't be processed until Monday. Please see our estimated delivery schedules:
Domestic Services  Days to Deliver   International Services Days to Deliver
         
First Class Mail 3-5 Business Days   First Class Mail 7-30 Days (may be longer)
Priority Mail  1-3 Business Days   Priority Mail  10-15 Days
Priority Express 1-2 Business Days   Priority Express 6-10 Days
Privacy & Security
Your privacy is very imortant to us. Information collected at the time of placing your order are safe and they not sold to any 3rd party companies, under any circumstances. We do however use your email address to send special offers, update of your orders, updates of our site, etc. Sensitive information such as credit card information are not stored on our server as we delete this inofrmation right after processing your payment. 
Returns & Replacements
If you are not happy with any of our products, please feel free to let us know within 3 days from the receipt of delivery. To test the product make sure it meets your expectations, please use upto 15 grams of powder. A restocking fee may apply. A refund will not be accepted if used more than 15 grams. 
Ordering
You may place an order via our website or you can call our 800 number to place an order. For faster processing, we suggest you place the order directly from our website. 
Payment, Pricing & Promotions
We accept Visa/Mastercard/Discover Card/ & American Express. 
Viewing Orders
Please log into your account to check the status update of your orders or viewing your orders placed with us. 
Updating Account Information
You need to log into your account update personal information. 
The Products, Instructions, and claims on this site have not been evaluated by Authentic Kratom or US Food and Drugs Administration (FDA). They are NOT intended to diagnose, treat, Prevent, or cure any disease or medical condition or substitute for advice from a physician or health care professional. Please contact your physician or health care professional with any question regarding these products. Kratom in general have NOT been approved by the FDA for human consumption. Consuming Kratom may lead to serious health illness. Kratom sold on our website are for research purposes only.

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